Privacy Policy (UK GDPR)

Last Updated: September 2026 | UK GDPR & Data Protection Act 2018 Compliant

Key Summary: Zero Patient Health Data Held on this Website

Queensway Chemist operates this website as an informational and scheduling directory. This website does not capture, store, or hold confidential patient medical records, prescription histories, or clinical diagnostic data. NHS electronic prescriptions are managed securely through official NHS England infrastructure.

1. Data Controller Information

The Data Controller responsible for personal data processed through this website is:
Queensway Chemist Ltd
14 Manchester Road, Chorlton-cum-Hardy, Manchester, M21 9PN
Telephone: 0161 946 0834 | Email: hello@queenswaychemist.co.uk
General Pharmaceutical Council (GPhC) Premises Number: 9014227

2. Information We Collect on This Website

We process limited, non-sensitive personal data solely for website communication and performance:

  • General Enquiries: When you submit our contact form, we collect your name, email address, telephone number (optional), subject, and message. We explicitly ask you not to include confidential health details.
  • Appointment Scheduling: When booking a consultation, the appointment calendar is powered by Cal.com. Your name, email, and booked time slot are processed to coordinate your visit.
  • Technical & Cookie Data: Anonymized server logs, browser type, and cookie preferences (via local storage).

3. Lawful Basis for Processing (UK GDPR Art. 6)

  • Consent (Art. 6(1)(a)): For responding to web inquiries and non-essential cookie preferences.
  • Legitimate Interests (Art. 6(1)(f)): For website security, fraud prevention, and performance monitoring.

4. Data Retention

General web contact messages are retained for a maximum of 6 months to ensure complete resolution of your query, after which they are securely deleted.

5. Your Rights Under UK Data Protection Law

Under the Data Protection Act 2018 and UK GDPR, you have the right to:

  • Request access to the personal data we hold about you (Subject Access Request).
  • Request rectification of inaccurate personal data.
  • Request erasure of your inquiry data.
  • Object to or restrict data processing.

6. Complaints to the Information Commissioner's Office (ICO)

If you have any concerns regarding how Queensway Chemist handles your data, please contact our team first. You also have the legal right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: ico.org.uk