Acceptable Use Policy

This Acceptable Use Policy sets out the terms between you and Queensway Chemist Ltd under which you may access our website. By using our site, you accept and agree to abide by all the policies herein.

1. Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• To submit false, misleading, or abusive enquiries through our contact forms or booking systems.
• To transmit any unsolicited or unauthorised advertising or promotional material (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, or other harmful programs.
• To impersonate Queensway Chemist, our pharmacists, NHS healthcare professionals, or another individual.

2. Automated Scraping & Security Scanning

You must not conduct any systematic or automated data collection activities (including scraping, data mining, extraction, or harvesting) on or in relation to our website without our express written consent. Security researchers interested in reporting vulnerabilities should consult our Responsible Disclosure Policy.

3. Clinical Booking Etiquette

Our online consultation booking tool is provided in good faith for patients seeking legitimate healthcare appointments. Creating abusive, duplicate, or fictitious appointment reservations deprives local community members of essential clinical care and constitutes a material breach of this policy.

4. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it (including clinical guidance, text, photographs, graphics, and design assets). Those works are protected by copyright laws. You may print one copy or download extracts for personal healthcare reference only.

5. Enforcement & Sanctions

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Service. We reserve the right to:

• Issue an immediate temporary or permanent IP ban or withdrawal of your right to use our site.
• Issue a formal warning or cancel appointments booked in bad faith.
• Initiate legal proceedings for reimbursement of all costs on an indemnity basis resulting from the breach.
• Disclose such information to law enforcement authorities as we reasonably feel is necessary.

6. Contact & Enquiries

For any queries regarding this policy, please contact us at legal@queenswaychemist.co.uk or write to Queensway Chemist Ltd, 14 Manchester Road, Chorlton, Manchester M21 9PN.